| Updating
Issues
| Alcea Fast IssueTrack has been designed
to be unrestrictive, by default. Thus, Priority,
Status and AssignedTo fields can
be changed at any time. This allows flexibility by assuming
that users can follow a process without needing restrictions.
However, if the administrator chooses, some states and users
may not be available due to restrictions that they have
set up. Please check with the administrator for the correct
process if you notice that you can not see some users or
states. |
| |
| Fields are divided into sections
such as the Info, Details
and the History Trail. All editable fields
are located in the Details section. In
some cases the detail fields can also be set up as read
only by the administrator. |
Notes:
Fast IssueTrack can keep a history of
all changes or just relevant ones (default). Ask your
administrator if you want this option for your system.
|
Working with
Attachments
The Add Attachment
link will open a pop up window where an attachment can
be added through a browse menu. Attachments can be of
any file type, including images and documents. After submitting
an attachment, you can attach another file, or close the
pop up window to finish editing the issue. Attachments
are viewed by selecting the filename, or the comment may
be edited by selecting the Edit link.
If an attachment is added, it will not
be seen on the previous edit page until its details are
submitted or the entire page is refreshed. However, if
you refresh the page, all of the form elements get reset
and the edit starts from scratch.
|
|
Bulk Assignment/Archiving Issues
The Bulk Update link
is available to admin users for updating multiple fields.
This menu shows a list of issues with check boxes and
then a field list with checkboxes. Changes require a check
for each issue that needs updating and each field that
is to be changed in the bulk update.
This feature can be handy if you
need to pass several issues between users, or change the
status of a long list of issues. If you would like to
archive issues (so that they are no longer visible within
Fast IssueTrack), select the appropriate issues, and press
the archive button.
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| Alcea Technologies
Inc.
|
| |
|
DIRECTOR'S MESSAGE |
 |
| Alcea is proud
to introduce
Alcea Fast IssueTrack, a fully customized issue management
solution, based on the powerful core technology of our
widely-acclaimed flagship product, Alcea Fast BugTrack.
- Chris Justus,
Software Director,
Alcea Technologies Inc.
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