Alcea Fast IssueTrack - Issue Tracking Software

Robust and Feature-Rich Issue Tracking Software

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Default Fields

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Default Fields

Fast IssueTrack is packaged with a set of default fields to help ease the installation of the product and allow users to get up and running in the quickest amount of time. The default fields can be customized using the "Default Fields" menu, where there is also the option to disable some of them. In addition, their attributes can be changed in the "Field Control" menu, where they can be hidden /protected if undesired.

In some cases, customers choose to rename them by changing the text strings in the "Customize Strings" menu. Unfortunately, the default field types cannot be changed (ie: Area is a drop down item not a text string). If you wish to change a default field type, you will need to disable or hide the existing one and then create a new custom field.

The default fields are listed in the following table:

Project	A development team can easily be involved with a number of different products or projects. The project field allows issues to be grouped according to the products that they are discovered in. In addition, groups of users can be limited to specific projects in the system. Updating these values will affect the menus that appear when creating and modifying issues. If a value is deleted, and issues are currently set to this value, they will continue to be set to this value.
Area	An area refers to the area within the product where the issue was found. This information can help any individuals further on in the cycle, so that they have enough information to work on the problem. Updating these values will affect the menus that appear when creating and modifying issues. If a value is deleted, and issues are currently set to this value, they will continue to be set to this value.
Status	The status fields refer to the different states that a issue or issue can assume. The idea is to have each issue run through these steps until it is eventually fixed and closed. The default status fields (in order) are : Open Ready For Retest Rejected Deferred Closed Updating these values will affect the menus that appear when creating and modifying issues. If a value is deleted, and issues are currently set to this value, they will continue to be set to this value.
Priority	A unique integer value (number) must be specified for each priority. When priorities are displayed, they are sorted by this numeric value. The priority field is used to rate the importance of a issue to the system. This allows a team to sort issues according to importance, and fix the most important problems first. The default setup is : 1 - Emergency 2 - High 3 - Medium 4 - Low 5 - Very Low 6 Change Request
Description	This field allows every update to have a unique description. In many cases, this field is renamed to Notes or Comments.It is by default a history field so that every historical update is shown with the description applicable to that change.It is a unique field in that there is no overall value that is shown in the details section of the view/edit issue screen. In this case, it is just a historical field.

The default Project Management fields allow you to link related issues together (Fields can be added, moved or removed, depending on your requirements). Once linked, the attributes of the parent fields change to reflect the children :

Requested Due Date	A date field that can be used to record a Due Date for the issue. Commonly used when creating events to notify about overdue or upcoming due dates.
Actual Completion Date	A date field commonly used for recording the date an issue is Closed or when work is completed.
Percent Complete	A numerical field used for recording the percentage of work that is complete.
Estimated Hours	A numerical field used to record the number of hours that an issue is estimated to require.
Actual Hours	A numerical field used to record the number of hours actually used.
Parent	The parent field allows you to link an issue to a related parent issue. When an issue becomes a parent, it will then list all children in it's details section. Children are listed with field values in a similar way to the normal main menu (see child example below). Additional Properties : - A parent issue can not be closed until all of it's children are closed. - The "Requested Due Date" and "Actual Completion Date" become readonly and is calculated as the earliest due date of the children - The "Estimated Hours", "Actual Hours" and "Percent Complete" fields become readonly and are calculated as a sum of the values for the children.

Child example


DIRECTOR'S MESSAGE
Alcea is proud to introduce Alcea Fast IssueTrack, a fully customized issue management solution, based on the powerful core technology of our widely-acclaimed flagship product, Alcea Fast issueTrack. - Chris Justus, Software Director, Alcea Technologies Inc.

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