Import Data

This feature allows the administrator to import a set of issues from a file. Currently, we only support the CSV format. The first row of the CSV file needs to define the fields, which are used in each column. These fields must match the fields that are defined in the system. If not, an error message will be given, indicating which field name is not being accepted. There is an import check screen that is shown prior to the import, so that the system can summarize the information that it has received.

The "Remove All Data" feature permanently removes all issues from the system. The main purpose of this feature is to empty a database and start from scratch. This feature is mainly used to clear a system prior to importing existing issues from another system.

Export Data

This feature allows the administrator to export issue data to a file. Currently, we only support CSV and XML formats.

Export Options

Column selection - the administrator can select only the fields that are desired. The selection defaults to the filter that is currently set.
Data Format - the format desired in the export file.
Include Headings - output the field headings as the first row (ie: CSV file)
Include History - summarize the history of the issues.
CSV - history is done using [H#] entries in a separate column for each history element. The field name is also preceded by "[H] ", so as not to confuse the current state information, where the titles would be the same.
XML - history is provided in the element for each issue.

System Info

The System Info page lists all information about the server. This includes the JVM that is running and the OS being used.

Exception Log

The Exception Log lists any past debugging exceptions. This can help the administrator or support group if any unforeseen problems should arise.

Backups

The backup utility allows an administrator to create a backup directory of their current system. This process should be done consistently in case any problems arise such as machine failure. The backup directory that is created should always be copied and stored on a separate machine.

Two types of backups can be created. A complete backup of all files on the system will copy all the executables and installation files. A backup of all data files is all that is needed because they can be copied over a fresh installation. This option is also very common for moving a system to a new machine.

Shutdown

The Shutdown page gives the administrator the option to do a safe shutdown of the server.