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Robust and Feature-Rich Issue Tracking Software
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Reliable. Secure. Alcea Fast IssueTrack Hosted Solution. Prices starting at 119/month for up to 10 users Pricing Demos Overview
 
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Alcea Fast BugTrack - Bug Tracking Software  
Home > Support Info > Upgrades > Documentation
Documentation

Email: tracking@alceatech.com

Toll Free: 1-877-321-4463

 

We offer the following comprehensive documentation as part of our acclaimed support package.


FAQ


Technical Publications

Download our technical publications by clicking the links below.

Alcea Fast IssueTrack Administrator Manual

Alcea Fast IssueTrack User Manual

Alcea Fast Enterprise Manual

The administrator manual outlines administration functions. The user manual outlines global functions that can be performed by both administrators and system users. The enterprise manual outlines the Enterprise system, installation and/or migration.

Note: When the manual opens, right-click Save As to save the document to your computer. Please note that these documents have been formatted for double-sided printing, which means that several blank pages will print if you choose a single-sided printing option.


Online Documentation

Click the links below to access our online documentation. Clicking the Help link within the Fast IssueTrack software application itself automatically connects you to our online documentation. Please note that the online documentation offers conceptual information, while the technical publications offer streamlined procedural information.

Setup System Concepts User Manual Administrator Manual
Installing
Quick Start
Configuring
Customizing
Email Notification
Field Layout
Groups
Anonymous / Helpdesk
Customizations
Overview
Login
Main Menu
Notifications
Creating Issues
Updating Issues
User Profile
Filters
Reports
Charts
Overview
Users
Groups
Server Configuration
SMTP Settings
Notify List
Customize Strings
Default Fields
Custom Fields
Field Order
Field Controls
Field Hierarchy
Color Coding
Rank / Escalation
Workflow
Advanced Features
Anonymous Access
Anonymous Email Retrieval

 


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Licensing | Hosting | Extended Support | Alcea | Team | Customers | Contact | Alcea Technologies Inc.

 

 
DIRECTOR'S MESSAGE
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Alcea is proud to introduce
Alcea Fast IssueTrack, a fully customized issue management solution, based on the powerful core technology of our widely-acclaimed flagship product, Alcea Fast BugTrack. - Chris Justus, Software Director,
Alcea Technologies Inc.

 
NEWS
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February 1, 2006 - Fast IssueTrack 6.0 Release and Web Conference

Sept, 2005 - Alcea Fast IssueTrack 5.16 Released

Sept, 2005 - New Pricing and Features for Hosted Alcea Fast IssueTrack

Alcea Fast IssueTrack Announced

Alcea Fast BugTrack 4.18 Upgrade Online

Fast Chat eNewsletter - May 4/04

 

 

Copyright 2001-2006 Alcea Technologies Inc. All rights reserved.
Alcea Fast BugTrack - Bug Tracking Software