1 Logo and color scheme can be changed to match the organization's.

2 All fields on the screen can be configured to meet your requirements. Visible on this screen are the default fields, Subject, Assigned To, Project, Priority, and Status, Comments, the attachments, notifications, and project management fields.

3Custom fields have been added: Text Area Field (A data field), String (a string field), and Text Area Field (A text area field).

Fields Can be identified as mandatory once, always, or never. Fields can also be restricted to hidden or readonly so that individuals within and outside of your organization see the appropriate information that they need.

4 The system will notify the assigned to person by default. Additional users (internal to the system, as well as external email addresses) can be added to the issue for notification / communication purposes.

5 Add any kind of attachment including word documents, screenshots, and excel spreadsheets.

6 The default project management fields for tracking of progress. These can be disabled by organizations that do not require them.

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