Alcea Fast IssueTrack is robust and feature-rich.

We offer the following comprehensive documentation as part of our acclaimed support package.

Features	Functionality

Features

Web-Based

• Available through any Web browser, including Netscape, Mozilla, Opera, and Lynx.
• No client software or database required.
• Routes through proxy servers and firewalls, allowing complete database access.
• Requires 32-128M of RAM, 10M of free disk space.

5-Minute Installation

• Tested to install in less than 5 minutes on most systems.

Email Notification and Tracking

• Compatible with most email applications, including Exchange, Outlook, POP, IMAP, Netscape, Mozilla, Eudora and Lotus.
• Instant email notification of new and updated issues in HTML or plain text.
• Supports auto-email reply and international characters.
• Provides for the addition of email rules, so you can control email notification of issues and other notification option.

Customizable Interface

• Can be tailored to meet your needs by allowing you to name or disable default issue fields.
• Brand the application using your own logo or corporate style sheet.

Stable and Secure with External Access

• Supports an unlimited number of concurrent issues.
• Tested to handle up to 30,000 issues.
• Designed from the ground up to be stable and secure – no JavaScript or cookies required.
• Provides three security levels for different user types – administrator, normal, and read-only.
• Optional ability to restrict user access and privileges.
• Allows forwarding through IIS or Apache for using SSL.

Full Issue and Project Management Capabilities

• Maintains a complete history of issues.
• Supports global issue updates to save time.
• Provides for the restriction of queries by project or by the user who entered the issue.
• Supports data attachment, including documents, ../Images, and data files.
• Tracks, reports, and charts project effort, duration, and completion.

Premium Support and Guarantee

• Ongoing product support and upgrades.
• Technical support staff available by email.
• Up-to-date system documentation and FAQs provided.
• Money back guarantee.

Customizable Options

• Hosted Solution - Alcea Fast IssueTrack hosted and maintained on an Alcea server with monthly pay options. Click here for more details.
• Enterprise Version - Connects to any JDBC compliant database, including Oracle, MS-SQL, MySQL, Sybase, and Postgres. Click here for more details.

Functionality

Attachments

• Attach documents, image, or data files to any logged issues.

Charting

• Chart stored issue data in 5 chart formats: stack, pie, line, bar, and column.
• 2D and 3D formats.
• Quick access to preset charts.

Filtering

• Filter data based on preset or custom issue fields.
• High-speed text search on all issues.
• Use in conjunction with email notification to specify the users who are notified of issues.
• Save filters for quick retrieval.

Importing and Exporting

• Import and export CVS files.
• Export data to external applications, including Excel and XML.
• Import custom fields.

Public Access

• Provides public read-only access to the system and lets public review issue status.
• Mandatory field feature allows you to get the information you need.
• Restriction capabilities guarantee security and privacy.

Reporting

• Report stored issue data.
• Restrict reported information by applying filters.
• Quick access to preset reports.

SOAP Interface for Developers

• Provides an API to the system.

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